Children under 18 years of age are not permitted to use the Website for any purpose and Turf Store does not collect personally identifiable information from children under the age of 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us at [email protected]
The Information We Collect
Visitors to the Website
When you submit a request via the Contact, Replace Your Field, Warranty Request, or Aftercare Request forms or within the Build Your Own Field Configurator on the website you may voluntarily provide us with certain information about yourself. This can include name, email address, contact information, details of your request and any other information you provide us. We also collect records and copies of your correspondence (including email addresses), if you contact us. If you’re visiting the Website on your mobile device, you may also choose to provide us with location data.
Website Access Information
Like most website operators, Turf Store collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request when visitors use the Website. Turf Store’s purpose in collecting non-personally identifying information is to better understand how Turf Store’s visitors use or visit the Website. From time to time, Turf Store may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Website. Turf Store also collects potentially personally-identifying information like Internet Protocol (IP) addresses and may collect statistics about the behavior of visitors to the Website. For instance, Turf Store may monitor the Website to help identify spam. We also may use these technologies to collect information about your online activities over time and across a third-party website or other online services (behavioral tracking). Turf Store may use the publicly available information to match a user’s IP address with a corporate address to better understand user interest in the Website.
In addition to log data, we may also collect information about the device you’re using to access the Website, including the type of device, the operating system, device settings, device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. To learn more about the information your device makes available to us, please review the policies of your device manufacturer or software provider.
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
Cookies and Web Beacons
Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We use the information we collect to provide you full access and functionality of the Website. Accordingly, your information may be used for the following purposes: (i) to provide and improve our services, features and content; (ii) to administer your use of our services and accounts; (iii) to enable users to enjoy and easily navigate the Website; (iv) to better understand your needs and interests; (v) to fulfill requests or to respond to questions or comments you may make; (vi) to personalize your experience; (vii) to provide you with announcements, notifications and advertisements related to your interests and use of the Website and other communications such as electronic newsletters, promotional e-mails or similar messaging; (viii) to provide service announcements; (ix) to protect against users seeking to hack into the Website; (x) to assess the level of general interest in the Website and (xi) for any other purpose with your consent.
How We Share Your Information
We may disclose non-personally identifiable aggregated information about our users without restriction.
If you use the Website to request a quote, we may share information, such as your name, email address, phone number, job site and specifics about your job with a third party contractor.
Except as otherwise provided in this policy, we disclose the potentially personally-identifying information you disclose to Turf Store only to those of our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country and by using the Website, you consent to the transfer of such information to them.
Other than to its employees, contractors and affiliated organizations or as described above, we disclose personally-identifying only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Turf Store, third parties or the public at large. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
In addition, in some cases we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Turf Store or substantially all of its assets were acquired, or in the unlikely event that Turf Store goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Turf Store may continue to use your personal and non-personal information only as set forth in this policy. Otherwise, we will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
We may also disclose your personally-identifying information if you expressly consent to the disclosure.
Your Access to and Control Over your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Promotional Offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by clicking “email preferences” at the bottom of our emails or contacting us via the info email address [email protected] If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
Accessing, Correcting and Deleting Your Information
You can review and change your personal information by emailing us at [email protected]
You may request access to, correct or delete any personal information that you have provided to us. We may not be able to delete your personal information without also deleting your user account.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected], or write us at:
2680 Abutment Road
Dalton, GA 30721
We are committed to protecting your personal information. We regularly test our facilities and use a variety of security technologies and procedures to help protect your information from unauthorized access, use or disclosure.
Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Links and Third-Party Sites
Our Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.
Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you please contact Turf Store at [email protected], or by mail at 2680 Abutment Road, Dalton, GA 30721.